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Terms & Conditions

Terms & Conditions

Newport Polo, Inc. T/A Newport Polo Club, Conditions, And Notices
Agreement Between User And Newport Polo, Inc.

This Web site is offered to the user conditioned on acceptance by the user ("User") without modification of the terms, conditions, and notices contained herein. By accessing and using this Web site, the User is deemed to have agreed to all such terms, conditions, and notices (the "Agreement").

Ticket Policies:

Refunds:

Refunds for polo match tickets must be requested in writing from the buyer, via email, at least 7 days prior to the ticketed event (by noon on the previous Friday) sent to: agnes@nptpolo.com. Tailgate & Chalet reservations may be eligible for refunds up to 24 hours prior to the event, subject to resaleability. For eligible refund requests, a refund of the face value of the ticket(s) will be provided; $15 processing fee will be assessed for each refunded transaction; 3rd party handling & service charges, and ticket insurance are not refundable. Please include as much information as possible, including your order number and the specific portion of the order you wish to cancel, to be refunded. The refunded amount will be reversed to the credit card that was used in the original purchase unless otherwise noted in your request. A purchase cannot be exchanged for a different item; it can only be voided for a refund if requested 7 days prior to the event, and a new order must be placed for the other item.

International Polo Charity Ball:  refunds must be requested in writing by the customer, via email, at least 14 days prior to the ticketed event (by noon on July 23, 2021) sent to: agnes@nptpolo.com.

Rain Policy:

Polo is an outdoor sport, subject to weather conditions out of Newport Polo’s control.  It is Newport Polo’s intention to hold the match on the appointed date if at all possible.  The match will stay on schedule until such time as game conditions are deemed prohibitive to start the match.  In order to conduct the match, it may include having a Rain Delay, i.e. delaying the start time on the same day, or Postponement to the Rain Date, due to weather-related unsuitable game conditions prior to the start of the match.  The Rain Date is always the following day, Sunday, at the originally scheduled time.  Unsuitable field conditions are typically the cumulative result of multiple factors, therefore difficult to predict precisely when they might affect a change to the match schedule; it could occur prior to or after the start of the match.

In the occurrence of a match postponement to the Rain Date, all original polo match tickets & reservations will be applied to the Rain Date.  If the Rain Date must be canceled at any point, prior to or after its start, due to weather-related unsuitable game conditions, the match will not be rescheduled.  NO REFUNDS OR EXCHANGES WILL BE MADE EXCEPT WITH THE PURCHASE OF OPTIONAL TICKET INSURANCE.

Modern Luxury Polo Lounge: In the occurrence of a match postponement to the Rain Date, catering will be provided on Saturday as scheduled, as per the caterer's refund policy.  Catering will not be provided on the Rain Date.  In the rare occurrence that the match is postponed by 8AM on the preceding Thursday, it may be possible to postpone the catering to the Rain Date; ticket holders will be notified by email.

In inclement weather, always check the Match Status recording on our Info Hotline (401) 846-0200 x2 and for ALERTS on this website, both of which are updated with any status change for the impending match.

We are not likely to have advanced notice of a match cancellation due to weather-related field conditions sooner than the start of the match, 5pm / 4pm in September because it is our intention to have the match at the original time and date if at all possible.  Match officials will assess actual conditions before making a determination; a schedule change based on a weather forecast is unlikely.

Ticket Insurance:

Optional ticket insurance may be purchased to receive a refund of the ticket's face value in the event the Rain Policy goes into effect.

The non-refundable Ticket Insurance cost is:

$4 per Adult Lawn Admission Ticket

$6 per Pavilion Admission Ticket

$30 per VIP Polo Lounge Admission Ticket

$16 per Tailgate

$25 per Chalet

Ticket Insurance Terms and Conditions

Ticket Insurance may be exercised for refunds in the following circumstances

  1. If the match is postponed to the Rain Date, which is always the following day, Sunday, at the originally scheduled time, Ticket Insurance gives the option to cancel the reservation and receive a refund.  The Ticket Holder must notify the Polo Office by email no later than 10AM on the Rain Date to cancel for a refund.  Canceled tickets will be voided and the corresponding seats will be made available for other customers to purchase to attend the Rain Date
  2. If the match is postponed to the Rain Date, the Ticket Holder may keep the reservation to attend the Rain Date.
    • If the Rain Date is played as scheduled, no refund will be available.
    • If the Rain Date is canceled, the Ticket Holder will receive a refund.
  3. The refunded amount is equal to the Face Value of the tickets purchased.  Box Office handling fees are levied by a 3rd party service provider and are nonrefundable.    

Private Parties: Please refer to your rental agreement for cancellation and refund requirements.

Ticket Terms & Conditions:

A NEWPORT POLO TICKET IS A REVOCABLE LICENSE AND DOES NOT CONFER ANY PROPERTY RIGHTS OR INTERESTS ON THE HOLDER.  NEWPORT POLO RESERVES THE RIGHT TO REVOKE THE LICENSE GRANTED BY ITS TICKET AT ANY TIME AND FOR ANY REASON IN ITS SOLE DISCRETION. TICKET HOLDER AGREES THAT ANY FAILURE TO ABIDE BY NEWPORT POLO POLICIES, PROVIDES AN APPROPRIATE BASIS FOR NEWPORT POLO’S REVOCATION OF ITS TICKET (AND ALL SEASON TICKETS, WHERE APPLICABLE) WITHOUT NOTICE OR REFUND.  IN ADDITION, NEWPORT POLO MAY REFUSE ADMISSION TO, OR EJECT FROM NEWPORT POLO PREMISES, ANY TICKET HOLDER, WITHOUT REFUND, IF THE HOLDER FAILS TO COMPLY WITH ANY NEWPORT POLO POLICIES APPLICABLE TO CONDUCT AT NEWPORT POLO EVENTS OR IS DEEMED TO BE DISORDERLY.  INAPPROPRIATE BEHAVIOR, ABUSIVE LANGUAGE, OR INTERFERENCE WITH THE PLAY OF THE GAME MAY RESULT IN EJECTION FROM NEWPORT POLO PREMISES (WITHOUT REFUND), ARREST, FORFEITURE OF TICKET PRIVILEGES AND OTHER LEGAL ACTION.  

THE HOLDER OF THIS TICKET VOLUNTARILY ASSUMES ALL RISK AND DANGER OF PROPERTY LOSS AND PERSONAL INJURY INCIDENTAL TO THE SPORT OF POLO AND RELATED ACTIVITIES AT NEWPORT POLO PREMISES, INCLUDING SPECIFICALLY (BUT NOT EXCLUSIVELY) THOSE RELATING TO THE STRUCTURE AND STRUCTURES & EQUIPMENT & FURNISHINGS SET UPON THE VENUE, AND CONDITIONS OF THE POLO GROUNDS AND VENUE, AND THE DANGER OF BEING INJURED BY FLYING OBJECTS INCLUDING BALLS AND MALLETS.  TO THE EXTENT PERMITTED BY LAW, THE TICKET HOLDER IRREVOCABLY WAIVES ALL CLAIMS OF ANY NATURE AGAINST THE PARTICIPATING POLO CLUB, MANAGEMENT, OWNERS, PLAYERS, AFFILIATED ENTITIES, AND THEIR AGENTS, LICENSEES, VENDORS, EMPLOYEES, INDEPENDENT CONTRACTORS AND REPRESENTATIVES (COLLECTIVELY THE "RELEASED PARTIES"), AND RELEASES AND DISCHARGES THE RELEASED PARTIES FROM ALL CLAIMS, LIABILITY, COSTS, EXPENSES, DAMAGES OR LOSSES (WHETHER DIRECT OR CONSEQUENTIAL AND WHETHER ARISING UNDER STATUTE, FROM NEGLIGENCE, PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR OTHERWISE) ARISING FROM OR IN CONNECTION WITH THE GAME OR EVENT FOR WHICH THIS TICKET GRANTS ADMISSION, NEWPORT POLO PREMISES, OR ANY SERVICE PROVIDED OR ANYTHING SOLD THERE NOTWITHSTANDING THAT IT MAY HAVE BEEN CAUSED BY THE NEGLIGENT ACT OR OMISSION ON THE PART OF SUCH RELEASED PARTY OR PARTIES.

The holder of this ticket is subject to Newport Polo rules and regulations including smoking restrictions in the vicinity of others, and all laws and ordinances in effect in the Town of Portsmouth and State of RI, including leash laws and littering.

Newport Polo is the exclusive owner of all copyright and other proprietary rights of the event and shall have the unrestricted right and license to use the ticket holder's likeness as included in any broadcast (live or recorded), telecast or photograph taken in connection with the event. The holder grants permission to Newport Polo and licensees to utilize the ticket holder's image or likeness incidental to any live or recorded video display or other transmission or reproduction, in whole or in part, of the game to which this ticket grants admission, for any purpose whatsoever including commercial purposes.

All sales are final unless the Refund Policies are met. Newport Polo’s event schedule is subject to change for any reason at any time (including match dates, times, and opponents). If the game specified on this ticket is rescheduled for any reason including due to a rain-out, this ticket will be valid for the rescheduled game date and time, and the ticket holder will not be entitled to a ticket exchange or refund for any reason. Handling & service charges are not refundable. If the game specified on this ticket is suspended for any reason, including due to weather conditions, and the opinion of the umpires is that a significant portion of the game has been played to constitute a match, the remainder of the game will not be rescheduled, and the game will be considered complete.  Ticket holders for such game will not be entitled to any refund, exchange or credit.  Newport Polo will not provide a ticket exchange or refund for any counterfeit tickets purchased in the secondary market. Lost or stolen tickets purchased online can only be voided and exchanged upon request by the ticket purchaser.

Site Policies:

Responsibilities.
User agrees to be financially responsible for all use of this Web site (as well as for use of User’s account by others, including without limitation minors living with User). User agrees not to assign, transfer or sublicense User’s rights pursuant to this Agreement.
User may allow other members of User’s household to use this Web site under User’s name or account, provided that User hereby agrees to pay all charges that they incur and to be responsible for all other aspects of their usage. User agrees to supervise all usage by minors of this Web site under User’s name or account.

Copyright And Trademark Notices
All contents of this Web site are: Copyright © 1990-2020 Newport Polo, Inc.; Atlantic Service and/or its suppliers, clients or original copyright holders whose material is being used with permission. All rights reserved.

This Web site is for the User’s personal, non-commercial use. User may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site. Names of services referenced herein are service marks or registered service marks of Atlantic Services or the client where this notice is posted. Other product and company names mentioned herein may be the trademarks of their respective owners.

Liability Disclaimer
The information, software, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Atlantic Services and/or its suppliers may make improvements and/or changes in this web site at any time. Atlantic Services and/or its suppliers make no representations about the suitability of the information, software, products, and services contained on this web site for any purpose. All such information, software, products, and services are provided "as is" without warranty of any kind. Atlantic Services and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Atlantic Services and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, even if Atlantic Services and/or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Privacy and Use Of Information
By being a user of this Web site, the User agrees that Newport Polo, Inc. or its clients may share with other parties both aggregate information, individual information, and locator gathered by Newport Polo, Inc. in the course of the User’s continuing individual use of this Web site. "Aggregate information" is information that describes the habits, usage patterns and/or demographics of users as a group but does not describe or reveal the identity of any particular user. "Individual information" is information about a user that is presented in a form distinguishable from information relating to other users but not in a form that personally identifies any user or enables the recipient to communicate directly with any user. "Locator information" consists of a user’s name, e-mail address, physical address and/or other data about the user that enables the recipient to personally identify the user. Any user who does not wish to receive any special offers or communications from Newport Polo, Inc. or its clients on behalf of suppliers, or directly from Glen Farm Polo Productions, Inc, its clients or its affiliates, may so notify Glen Farm Polo Productions, Inc at the address listed below under SERVICE CONTACT. (Note that a user’s election not to receive such information will not affect the user’s receipt of offers and communications that were processed prior to the users’ election.) Locator information and individual information will be processed and stored by Newport Polo, Inc. in the United States and, if the user does not live in the United States, possibly in the country of residence. Users may contact Newport Polo, Inc. to determine whether such information has been accurately recorded and, if not, to request correction of any inaccuracies in the information recorded by Newport Polo, Inc.

Any communications you send to Newport Polo, Inc. site or clients' sites or otherwise to Newport Polo, Inc. or its clients by electronic mail are on a non-confidential basis, and Newport Polo, Inc. is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. Graeme J.W.Smith or its clients shall be free to use the content of such electronic mail communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods or services.

Links To Third Parties’ Web Sites
This Web site may contain links and pointers to Internet sites maintained by third parties. Atlantic Services does not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for the convenience of users, and do not constitute any endorsement by Atlantic Services or its clients and/or its suppliers. User assumes sole responsibility for use of third party links and pointers.

Software Available On This Web Site
Please note that all Software, including without limitation all HTML code and Active X controls contained in this Web site, is owned by Atlantic Services and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Use Of Information
By being a user of this Web site, the User agrees that Newport Polo, Inc. or its clients may share with other parties both aggregate information, individual information, and locator gathered by Atlantic Services in the course of the User’s continuing individual use of this Web site. "Aggregate information" is information that describes the habits, usage patterns and/or demographics of users as a group but does not describe or reveal the identity of any particular user. "Individual information" is information about a user that is presented in a form distinguishable from information relating to other users but not in a form that personally identifies any user or enables the recipient to communicate directly with any user. "Locator information" consists of a user’s name, e-mail address, physical address and/or other data about the user that enables the recipient to personally identify the user. Any user who does not wish to receive any special offers or communications from Newport Polo, Inc. Or its clients on behalf of suppliers, or directly from Newport Polo, Inc., its clients or its affiliates, may so notify Newport Polo, Inc. at the address listed below under SERVICE CONTACT. (Note that a user’s election not to receive such information will not affect the user’s receipt of offers and communications that were processed prior to the users’ election.) Locator information and individual information will be processed and stored by Newport Polo, Inc. in the United States and, if the user does not live in the United States, possibly in the country of residence. Users may contact Newport Polo, Inc. to determine whether such information has been accurately recorded and, if not, to request correction of any inaccuracies in the information recorded by Newport Polo, Inc.

Any communications you send to Newport Polo, Inc. site or clients' sites or otherwise to Newport Polo, Inc. Or its clients by electronic mail are on a non-confidential basis, and Newport Polo, Inc. is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. Newport Polo, Inc. Or its clients shall be free to use the content of such electronic mail communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods or services.

Indemnity
As a condition of use of this Web site, the User agrees to indemnify Newport Polo, Inc. and its suppliers from and against any and all liabilities, expenses (including attorneys’ fees) and damages arising out of claims resulting from User’s use of this Web site, including without limitation any claims alleging facts that if true would constitute a breach by User of these terms and conditions.

Service Contact
Contact dan@glenfarm.com with questions or problems with this Web site.

Modification Of These Terms And Conditions
Newport Polo, Inc. reserves the right to change this Agreement at any time by revising the terms and conditions herein. User is responsible for regularly reviewing these terms and conditions. Continued use of this Web site following any such changes shall constitute the User’s acceptance of such changes.

General
Newport Polo, Inc. Or its clients reserves the right to make any and all changes to this Web site at their sole discretion without notice to the User. Atlantic Services or its clients reserves the right to deny access to this Web site to anyone at anytime. This Agreement shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this Web site; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control. This Agreement is governed by the laws of the State of Rhode Island, USA. User consents to the exclusive jurisdiction and venue of courts in Newport, Rhode Island, USA in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Any rights not expressly granted herein are reserved.


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